Warranty and Returns

1. In the event of the customer being dissatisfied with the quality of the goods or the goods being found to be damaged the customer must contact CELTIC SURVEYS LTD. within 7 days of delivery.Return Policy. 

To return a product under this policy the Customer should:

• Return the product to Celtic Surveys Ltd. within 14 days or
• Email Celtic Surveys Ltd. at sales@celticsurveys.ie or
• Telephone Customer Service on 0035318011335 or
• Write to Celtic Surveys Ltd. at: Celtic Surveys Ltd., Dunshaughlin Business Park, Dunshaughlin, Co. Meath, A85 HC56, Ireland

A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned, no markings should be made on the product or product packaging. The internal documentation should include proof of purchase, the returned product must be complete, and in ‘as new’ condition with original packaging. Certain product categories by their nature are exempt from the 14-day return policy; these would include for example software and consumables. Celtic Surveys Ltd. will not accept the return under the 14-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. Celtic Surveys Ltd. will deem such registration by the Customer as acceptance of the Goods. Celtic Surveys Ltd. must receive all returns within 14 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to Celtic Surveys Ltd. proof of despatch to Celtic Surveys Ltd. In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed. Customers whose transactions are covered by the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulation 2007, the Consumer Information Act 1978 and the Sale of Goods and Supply of Services Act 1980 the 14 day returns policy will commence after the 7 day cooling off period.

2. Faulty goods under Warranty - Any defects in the Goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by Celtic Surveys Ltd. either by repair or, at the sole discretion of Celtic Surveys Ltd., by replacement or refund. Any claim for Goods or the defective parts should be returned together with proof of purchase and, all complete accessories, instruction manuals and software and, wherever possible, in the original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.

3. All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Celtic Surveys Ltd.

4. Celtic Surveys Ltd. Reserve the right to inspect any Goods returned prior to issuing credit for those Goods.

5 Warranty seals applied to any Goods supplied by Celtic Surveys Ltd. must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.

6 The warranty period as stated in point 3 is from the date of purchase If goods are replaced within this warranty period, the warranty will continue from the original date of purchase.

7 Conditions points 1 to 6 inclusive do not affect the statutory rights of a Consumer under the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulation 2007, the Consumer Information Act 1978 and the Sale of Goods and Supply of Services Act 1980.